Complaints

Faulty or wrong products should be sent back with the filled complaint form with note www.bolf.eu. Please send it to the most suitable depot listed below. More information and instructions can be found here.

If you do not have access to a printer, you can attach a written form including:

- your shop username and order number
- first name, last name and telephone number
- full return address
- your bank account number and bank transfer details
- the reason of complaint or fault description

THE RETURNED PRODUCTS SHOULD BE CAREFULLY PACKED IN ORDER TO PREVENT THEM FROM DAMAGING DURING TRANSPORT

We would like to inform that we do not accept cash on delivery packages. We make refunds directly on the bank account of the Customer.
After receiving the package, together with attachments, the complaint will be processed within 14 days and you will be informed about its outcome.
If there are any problems, after receiving the package, our customer service will contact you via e-mail or phone.
We ship packages by the means of DHL courier service.
In order to get information concerning your complaint, please contact our Exchange, Returns and Complaints Department.