Complaints

Faulty or wrong products should be sent back with the filled complaint form with note www.bolf.eu. Please send it to the most suitable depot listed below. More information and instructions can be found here.

If you do not have access to a printer, you can attach a written form including:

- your order number
- your name and e-mail address
- the name of the item
- the reason of complaint or fault description

THE RETURNED PRODUCTS SHOULD BE CAREFULLY PACKED IN ORDER TO PREVENT THEM FROM DAMAGING DURING TRANSPORT

We would like to inform that we do not accept cash on delivery packages. We make refunds directly on the bank account of the Customer.
After receiving the package, together with attachments, the complaint will be processed within 14 days and you will be informed about its outcome.
If there are any problems, after receiving the package, our customer service will contact you via e-mail or phone.
The full list of return depots across Europe is available in the Returns section
In order to get information concerning your complaint, please contact our Customer Service.