Complaints


  • Faulty or wrong products should be sent back with the filled complaint form with note www.bolf.eu. Please send it to the most suitable depot listed below. More information and instructions can be found here.

  • If you do not have access to a printer, you can attach a written form including:

  • - your shop username and order number
    - first name, last name and telephone number
    - full return address
    - your bank account number and bank transfer details
    - the reason of complaint or fault description
  • THE RETURNED PRODUCTS SHOULD BE CAREFULLY PACKED IN ORDER TO PREVENT THEM FROM DAMAGING DURING TRANSPORT

  • We would like to inform that we do not accept cash on delivery packages. We make refunds directly on the bank account of the Customer.
  • After receiving the package, together with attachments, the complaint will be processed within 14 days and you will be informed about its outcome.
  • If there are any problems, after receiving the package, our customer service will contact you via e-mail or phone.
  • We ship packages by the means of DHL courier service.
  • In order to get information concerning your complaint, please contact our Exchange, Returns and Complaints Department.
  • BOLF GmbH

    Nordstr. 11A
    02763 Zittau
    Germany

  • BOLF-M Burch

    Maison Tajan
    Village D'en Haut
    Gouaux de Larboust
    France

  • BOLF - IFS - Ezi Returns

    Via Vanoni 5
    20037 Paderno Dugnano
    Milan
    Italy

  • BOLF Returns-DES Ltd

    363 Stockley Close
    West Drayton
    Heathrow UB7 9BL
    UK

  • BOLF-IMX

    Calle Diamante 19
    P.I. La Ermita
    29603 Marbella
    Spain

  • BOLF Sp. z o.o. Sp. k.

    ul. Kożuchowska 32
    65-364 Zielona Góra
    Poland

  • bolf.cz/BOLF Sp. z o.o. Sp. k.

    P.O.BOX č.25
    Okružní 1260
    46401 Frýdlant v Čechách
    Czech Rep.

  • Bolf.sk-olzalogistik

    P.O.Box č.41
    02201 Čadca
    Slovakia

This website uses Cookies in order to provide services and for advertising and statistical purposes. You can change or specify the conditions for storing / accessing Cookies in your Internet browser. Get more information by going to Privacy Policy.
I Agree
pixel