Complaints
- Faulty or wrong products should be sent back with the filled complaint form with note www.bolf.eu. Please send it to the most suitable depot listed below. More information and instructions can be found here.
- If you do not have access to a printer, you can attach a written form including:
- - your shop username and order number
- first name, last name and telephone number
- full return address
- your bank account number and bank transfer details
- the reason of complaint or fault description
- THE RETURNED PRODUCTS SHOULD BE CAREFULLY PACKED IN ORDER TO PREVENT THEM FROM DAMAGING DURING TRANSPORT
- We would like to inform that we do not accept cash on delivery packages. We make refunds directly on the bank account of the Customer.
- After receiving the package, together with attachments, the complaint will be processed within 14 days and you will be informed about its outcome.
- If there are any problems, after receiving the package, our customer service will contact you via e-mail or phone.
- We ship packages by the means of DHL courier service.
- In order to get information concerning your complaint, please contact our Exchange, Returns and Complaints Department.
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BOLF GmbH
Nordstr. 11A
02763 Zittau
Germany -
Ezi Returns - BOLF
Avenue Jean Jaurès
Bagneres De Luchon
31110
France
-
BOLF - IFS - Ezi Returns
Via Vanoni 5
20037 Paderno Dugnano
Milan
Italy -
PJW - EZI - BOLF
Unit 10 Watchmoor Trade Centre
Watchmoor rd
Camberley GU15 3AJ
UK
-
DEVO EZI - BOLF
Calle Narcis Monturiol 41
29603 Marbella
Malaga
Spain -
BOLF Sp. z o.o. Sp. k.
ul. Kożuchowska 32
65-364 Zielona Góra
Poland
-
(Česká pošta only)
BOLF Sp.z o.o.Sp.k.P.O.BOX č.25
Okružní 1260
46401 Frýdlant v Čechách
Czech Rep. -
Bolf.sk-olzalogistik
P.O.Box č.41
02201 Čadca
Slovakia
-
Coletăria.ro
Str. Mihai Eminescu nr. 38, corp A
030167 Bucuresti
Romania -
Csomagküldő.hu
Teve utca 60
1139 Budapest
Hungary